User data deletion

You can delete your Klip account and related personal data at any time.

1. Delete your account yourself (immediately)

1. In the Klip app: Me → Edit profile → Delete account.
2. On the web: tap the button below, log in, then confirm.
3. Confirm with your password (or your username if you log in with Google / Facebook / phone).

Delete my account

An account can't be deleted while it has unfinished orders (as a buyer or merchant). Complete or cancel those orders first.

2. Or request it by email

1. Email support@bizapp.my from the email address of your Klip account, with the subject "Data deletion request".
2. Include your Klip username (e.g. @yourname).
3. We will confirm your request and delete your account and personal data within 30 days.

Send request

3. Remove Klip from your Facebook account

If you connected Facebook to Klip:

1. Open Facebook → Settings & privacy → Settings.
2. Select Apps and websites.
3. Find Klip and tap Remove.

Klip will stop receiving data from Facebook. The Facebook ID stored by Klip is deleted together with your account.

Deleted immediately

Your profile (name, bio, photo, email, phone, password), videos, comments, likes, saves, reposts, followers & following, cart, delivery addresses, location, notifications, Facebook / Google connections, KlipStore (products hidden), and merchant / affiliate verification documents (IC, SSM, bank statement), MyKad number and bank details.

Kept

Order and payment records (including the delivery name and address on those orders) are kept for as long as the law requires (e.g. tax records, up to 7 years) and for payment disputes. Product reviews are kept without your name. Backup copies are deleted within 30 days.